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Posted: Monday, October 2, 2017 12:09 AM


Company Name: Disability Rights Wisconsin

Ombudsman for the Family Care and IRIS Ombudsman Program for Adults with Disabilities, Aged 18-59

Full Time Equivalent:
1.0 (40 hours per week)
Office Location: Menasha, Wisconsin


The Family Care and IRIS Ombudsman Program (FCIOP) for adults with disabilities, ages 18-59, is a state-funded independent advocate for individual enrollees and potential enrollees of Wisconsin’s Medicaid and managed care long-term care programs (“Family Care” and “Family Care Partnership”) and its self-directed care program, IRIS (“Include, Respect, I Self-Direct).

Working under the supervision of the Family Care and IRIS Ombudsman Program Manager and supported by Program Attorneys, the Ombudsman provides a variety of assistance to Family Care, Partnership and IRIS enrollees in a range of counties. The Ombudsman collects case information, investigates complaints, and provides information, guidance, self-advocacy support, consultation, and referrals. The Ombudsman works collaboratively with managed care organizations (MCOs), IRIS agencies, Aging and Disability Resource Centers (ADRCs), providers, and other related agencies to resolve enrollee problems, and to provide assistance and/or direct representation with complaints, grievances, appeals and fair hearings. Ombudsmen also provide outreach and training on FCIOP and rights of adults in long term care programs.

• Collect client information in preparation for group case acceptance meetings; investigate complaints of problems experienced by Family Care, Partnership and IRIS enrollees; inform the person requesting assistance of how DRW will respond to the request.
• Provide information, guidance, self-advocacy support, consultation and referrals to Family Care, Partnership and IRIS enrollees who call for assistance (including explaining to enrollees their rights and responsibilities); work collaboratively with managed care organizations (MCOs), Aging and Disability Resource Centers (ADRCs), IRIS agencies, provider agencies, and state officials to resolve problems experienced by Family Care, Partnership and IRIS enrollees.
• Provide direct representation to Family Care, Partnership and IRIS enrollees, including assistance with complaints and grievances; use conflict resolution and mediation methods whenever appropriate.
• Prepare documentation for appeals and fair hearings; accompany and/or represent Family Care, Partnership and IRIS enrollees in forums where appeals and fair hearings are heard.
• Complete required (computerized and hard copy) intake and case recording forms, and maintain accurate records of client interactions and case progress.
• Provide outreach and training to a variety of groups on various Family Care, Partnership and IRIS topics.
• Regional and periodic statewide travel required.

• Bachelor’s degree in an area related to the provision of advocacy services to people with disabilities. Equivalent experience of at least four years in paid or unpaid work in providing advocacy to vulnerable people may be considered in lieu of a formal advanced degree.
• Direct paid or unpaid experience with people with disabilities.
• Individual case-handling, including investigation, negotiation, and mediation skills and case file maintenance.
• Paid or unpaid experience providing advocacy on applicant’s own behalf or someone else’s behalf.
• Excellent listening and verbal skills; professional written communication skills.
• Demonstrated commitment to social justice issues.
• Basic computer skills, including email, word processing and use of the internet.
• Ability to travel regionally and statewide.


• Knowledge of Family Care, Partnership, IRIS and Medicaid or other similar state programs providing long term health care.
• Direct contact with persons from culturally diverse backgrounds.
• Experience providing outreach, training and/or technical assistance.
• Demonstrated ability to work both independently and as part of a team, and ability to manage a high volume of tasks.

FULL TIME EQUIVALENT: 1.0 (40 hours per week)
$38,750-$43,000, depending on experience. Excellent fringe benefits.

APPLICATION: Submit the following in either Microsoft Word or PDF format, detailing your qualifications and experience as they relate to the minimum and preferred qualifications.

Email to:
Or go to our website at:
• 1-2 page resume
• separate 1-2 page cover letter
• affirmative action form (optional and attached below—can be mailed separately)
• Text included in the body of an email does not qualify as a cover letter. Submit by noon, Monday, September 18, 2017. Applications received after deadline or applications that do not follow the requirements will not be considered.

**Be sure to indicate “FCIOP Ombudsman – Fox Valley” in cover letter or email subject line.

Monday, September 18, 2017, noon. No exceptions.

: DRW is an equal opportunity/affirmative action employer committed to a diverse work force. Members of minority groups and persons with disabilities are strongly encouraged to apply. Alternate formats of this Position Announcement are available upon request. Materials may be submitted in alternate formats if necessary.

• Location: Appleton / Oshkosh / FDL, Menasha, WI

• Post ID: 24513488 appleton is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017